Orders placed before 14:00 London time will be dispatched the same day. Orders placed after 14:00 will be dispatched the next working day.

Nevertheless, delivery times are estimates and are to be used as a guide only and are based on a Monday – Friday working week. Delivery can take longer than expected due to customs clearance procedures in certain countries. Organalondon does not accept responsibility for delays incurred by customs or by courier companies.

If you have any questions, please contact us at info@organalondon.co.uk and we will be happy to help.

We want you to love your order, however if you are not completely satisfied with it, let us know and we will be happy to help.

We are currently experiencing a high volume of orders and shipping may be delayed by up to two weeks. All orders will be processed in the order in which they are received. If you have any questions, please feel free to contact our customer care team at info@organalondon.co.uk Our customer care representatives are standing by to answer your questions VIA email. We appreciate your patience and are doing our best to ship all orders on time.

We are committed to do all in our power to ensure our clients’ orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling and technical malfunctions could have an influence. We ship Monday through Friday, excluding weekend and select holidays. It takes 2-4 business days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending where your item was shipped from.

Please note, all our packages are shipped with signature requirement. Kindly provide an address where a recipient will be available to sign for the package. If no one is available at the time of the delivery the package will be returned to our warehouse.