FAQ
Order Issues
In the event of receiving the wrong item, please contact the Organa London customer service team who will amend the situation promptly.
During the entire dispatch process, the parcel will be handed to various teams. Each team needs to take delivery of the item before passing it on to the next, and often this is shown in the tracking as ‘Delivered’. We understand this is quite confusing, however, if your order says that it is still in transit, then there shouldn’t be anything to worry about.
Due to the speed of our shipment, on purchasing an item, you have only 3 hours to cancel the order. Please contact our customer service team and they will confirm the cancellation.
If for whatever reason your tracking number doesn’t seem to be working, please contact our customer service team via chat or email.
If you find your product is faulty, you can get in contact with Organa London customer service team by email. You will need to provide your name, order number, and the item that is faulty and include pictures of the issue.
We aim to respond within 24 hours (on business days).
Before reaching out to the team for help, please check whether your parcel falls within our shipping times in the section below, or by visiting our shipping policy here.
In the unfortunate event that your item is delayed, please contact our customer service team via chat or email and they will do the best they can to help.
Please note that when we hand your items to the delivery company, it becomes their responsibility to deliver that items to you. This means that in most cases, it is very much out of our control and often not much we can do to speed up the process. We will always chase them on your behalf and advise as best we can.
Our collection includes a variety of vegan leather products. Our product range starts with wallets, handbags, belts, tote bags, gloves, laptop sleeves, phone case covers, watch straps, etc. Different styles and sizes suit every occasion, from small clutches to spacious totes and backpacks. Whether you’re looking for a practical everyday bag or a statement piece for a special event, you can customize it according to your needs.
Organa London Product
We appreciate that theft using RFID skimming can happen in certain circumstances, that’s why we’ve made all of our Compact Wallet range with RFID blocking technology.
You can simply wipe it with a damp cloth.
Typically the bend of the wallet will see the most wear due to the amount it is opened and closed and the tension around that section. We use the highest quality edge coat, however, sometimes that tension can cause small cracks to form.
This shouldn’t cause any issues functionally, however, if the edge coat starts to peel or crack off significantly during the 1 year warranty period, please let us know and we will look to get this fixed for you.
Warranty and repairs
Yes, we encourage our customers to return the product for repair as this extends the lifecycle of the product. Our products are made to the highest standards though, so we don’t expect any repairs to be required till considerable use.
If it falls under the warranty then the cost will be absorbed by us. Repairs due to normal wear and tear outside of the warranty will be charged at a fair price.
All our products proudly come with a 1-year warranty.
Return and exchanges
We offer 30-day hassle-free returns.
If you are not entirely satisfied with your product, you can either choose to exchange for an alternative or receive a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized items can not be returned. To complete your return, simply head to our returns center.For full details, go to our returns policy here.
Please allow up to 10 days for your return to be inspected and credited to your account/card.
Shipping
Yes, Organa London products can be shipped internationally.
Please see the current shipping times below:
Despatch:
All non-personalized orders are dispatched within 48H. All personalized orders are despatched on the Thursday of each week.
Shipping:
Current Shipping estimates:
UK Premium Tracked delivery – 24 to 48 hours
UK Standard delivery – 2 to 5 working days.
Europe – 8 to 15 working days.
US/Canada – 10 to 15 working days.
Worldwide – 10 to 20 working days.
For our full shipping details, please click here
A tracking number will be sent to you upon ordering the product. Sometimes this email can be sent to your junk email, so please do check there.
Vegan leather is a more ethical, sustainable, and versatile alternative to traditional leather. It is made from plant-based or synthetic materials, rather than animal hides, and does not involve the exploitation or harm of animals. It is more durable and easier to care for than traditional leather and can be made from a variety of materials to offer different properties and design possibilities.
Vegan leather can be made from a variety of plant-based materials, including waste products such as food scraps, agricultural waste, and other organic materials. These waste materials are ground down into fine pulp and mixed with other plant-based materials. Later, it goes under certain techniques and converted into a final product.
Adoption of vegan leather can help reduce demand for animal-derived leather, sparing animals from suffering and mitigating the negative effects of traditional leather production on the environment.
